Terms of Service

This is an agreement between you and Bin Valet LLC (and its affiliates, “Bin

Valet” or “we”). Before using Bin Valet, please read these Bin Valet Terms and

Conditions of Service, the Bin Valet Privacy Notice, the Bin Valet Recurring

Payment Terms and Conditions, and the other applicable rules, policies, and

terms posted on the Bin Valet website or available through your Bin Valet app

(collectively, this “Agreement”). By using Bin Valet, you agree to be bound by

the terms of this Agreement. If you do not accept the terms of this Agreement,

then you may not use Bin Valet.

You agree to have contracted with Bin Valet LLC to perform the service of

taking out and returning your waste and recycling cans at the address

specified. You agree that this is a monthly Service Contract and you agree to

pay Bin Valet monthly in advance of the services to be provided for that

month.

For the purposes of these Bin Valet Terms and Conditions of Service:

“Bin Valet” means Bin Valet’s can management service, including the Bin Valet

website, app and other related services.

“Software” means all software (including any updates or new versions), and

any related documentation, that we make available to you for use in

connection with Bin Valet.

“Valets” means persons employed or contracted by Bin Valet LLC to provide

Bin Valet’s can management service.

Home Access.

By submitting your service subscription request online, you are authorizing

Bin Valet and its valets to access your property (or other location) that you

designate for the purpose of taking out and returning your waste and

recycling cans. By subscribing to our service, you are confirming that you

have the right to authorize Bin Valet and its valets to access the designated

property. It is your responsibility to ensure that Bin Valet or its valets have

full access to your waste and recycling cans on the scheduled service dates.

Should Bin Valet or its valets arrive and be unable to provide service due to

lack of access, you shall not be entitled to a credit or refund.

Bin Valet Service.

Bin Valet or its valets will take out your waste and/or recycling cans on your

designated trash day. After your waste and/or recycling items have been

picked up, Bin Valet will return your cans to the original storage location. You

agree that for a flat monthly fee, Bin Valet will take out and return 1 waste

can and 1 recycling can per week for 1 calendar month.

Can Access.

You must ensure Bin Valet or its valets have access to your waste and

recycling can on the scheduled service day, including: gate entry codes, lock

combinations, security guard verification, and pets relocated from storage

areas. If Bin Valet or its valets are unable to access your waste or recycling

cans for any reason, services will not be performed that week and you shall

not be entitled to a credit or refund. Bin Valet reserves the right to decline its

service for any reason.

Pricing.

You agree to pay Bin Valet the current monthly recurring service fee plus

applicable sales taxes. As of January 1, 2025, the monthly base service fee is

$49.00 plus applicable sales taxes. Bin Valet reserves the right to increase or

decrease the monthly service fee at any time and at its sole discretion.

Change in Price.

Although Bin Valet makes every effort to remain as competitive as possible

and offer the most reasonable prices, some cost increases to the service

provided may be beyond our control. In the event that Bin Valet changes the

monthly service fee, Bin Valet will provide you 2 months written notice of any

change. Written notice may be in the form of e-mail and/or text message. As

always you have the option to cancel at any time if you do not agree with the

change in price. If you choose not to cancel, you will be billed and charged the

new recurring monthly service fee.

Billing.

Service is billed at the beginning of each month and is billed on a recurring

monthly basis to ensure uninterrupted service. Unless a specific request is

made to cancel the service, billing will continue on a recurring monthly basis.

Depending on when you begin service, your first month may be pro-rated.

Applicable sales tax. All applicable local, State, and/or Federal taxes will be

added to the current recurring monthly service fee.

Payment Terms.

By accepting these terms and conditions you are electing to enroll in the Bin

Valet Payment Plan and agree to the Bin Valet Recurring Payment Terms and

Conditions. You hereby authorize Bin Valet to bill and charge the Payment Method and its associated Payment Account that you have specified according

to the Payment Plan you have selected. Your Bin Valet service will

automatically renew at the end of each period selected in your Payment Plan

(either monthly, every 6 months or every 12 months). Bin Valet will

automatically charge the full amount of Payment to your Payment Method

each time your service renews unless you cancel according to these terms and

conditions.

Cancellation.

Service may be cancelled at will by either party with 1 month advance notice

except in circumstance where special volume pricing has been granted.

Cancellation must be done online at https://www.binvalet.net/my-account/

or in writing at help@binvalet.net. Service is billed at a monthly price and no

partial credit or refund will be made. Special volume pricing requires a

minimum of 3 months advance notice of cancellation.

Pets.

The homeowner/resident is responsible for containing and restraining their

pets. If pets are not contained / restrained the valet, at their sole discretion

for their own safety, may not provide service with no refund given.

Vehicles.

Bin Valet will make every effort to place your waste can and recycling can

with great care to a curbside location for city pick-up. In the event that your

vehicle or any other vehicles hit or knock over your waste or recycling, Bin

Valet will not be held responsible in any way for any damage to the vehicle or

cans.

Safety Issues.

The homeowner/resident is responsible for maintaining code compliance

with the city on issues such as fencing and gates, backwash/waste lines, and

all other applicable safety issues.

Customer Satisfaction.

Our goal is your complete satisfaction. In the event that a job is not

satisfactorily completed, it is the customer’s responsibility to notify Bin Valet

within 7 days (preferably sooner), so that we can look into the matter and

resolve it quickly to your satisfaction.

Changes to Bin Valet.

We may change, suspend, limit, or discontinue Bin Valet, or any part of it, at

any time without notice. We may amend any of this Agreement’s terms at our sole discretion by posting the revised terms on the Bin Valet website. Your

continued use of Bin Valet after the effective date of the revised Agreement

constitutes your acceptance of the terms.

Contact Information.

For help with Bin Valet or resolving other issues, please contact Customer

Service at help@Binvalet.net.

Short-Term Rental Liability Clause for HOA Fines.

If the property signed up for service is designated for short-term rental use

by the owner and not a primary residence, Bin Valet shall not be held liable

for any notices, fines, or penalties issued by the Homeowner Association

(HOA) related to the improper use, placement, or management of trash cans.

The Customer assumes full responsibility for adhering to all HOA rules and

regulations regarding trash cans and agrees to indemnify and hold Bin Valet

harmless from any resulting consequences.

Disputes/Binding Arbitration.

Any dispute or claim arising from or relating to this Agreement or Bin Valet is

subject to the binding arbitration, governing law, disclaimer of warranties,

limitation of liability, and all other terms in the Bin Valet Conditions of Use. By

using Bin Valet, you agree to be bound by those terms.

Disclaimer.

Under the terms of this agreement, Bin Valet will not be held responsible for

any damage to your waste or recycling cans. Furthermore, Bin Valet shall not

be responsible for any damage to property due to acts of nature, fire,

vandalism, misuse, or abuse. Bin Valet will not be held responsible for any

damage caused to vehicles that may back up or hit your waste or recycling

cans in any way.

Recurring Payments Terms & Conditions

By accepting these terms and conditions through your election to enroll in the

Payment Plan selected by you, you hereby authorize Bin Valet to bill and

charge the Payment Method and its associated Payment Account that you

have specified according to the Payment Plan you have selected.

Your Bin Valet service will automatically renew at the end of each period

selected in your Payment Plan (either monthly, every 6 months, or every 12

months). Bin Valet will automatically charge the full amount of Payment to your Payment Method each time your service renews unless you cancel according to the terms and conditions stated below.

Payments, Payment Account and Payment Method.

You agree that the Payment Method specified by you for automatic Payments

to Bin Valet LLC is, and will continue to be, an account that you own, and that

you will maintain sufficient availability under your credit card limit, or

sufficient funds in the account linked to your debit card or other mode of

payment, as applicable, to make your Payments. The automatic charge to your

Payment Method will occur on the Billing Date of the month(s) of payment

according to your Payment Plan. In addition, Bin Valet LLC may subscribe to

an account updater service, which may be supported by your Payment

Method issuer, such as your credit card provider or bank. If your Payment

Account number or Payment Account expiration date changes, you

understand and agree that your Payment Method issuer may notify Bin Valet

LLC of such changes in order for Bin Valet LLC to update your Payment

Account information on file and charge automatic Payments to your new

Payment Account information.

Automatic Renewal.

Your valet service will continue for the length of the initial term you selected

for your Payment Plan and at the end of your Payment Plan term, it will

automatically renew for additional prepaid periods of the same length unless

you choose to cancel prior to that renewal, or your Bin Valet LLC valet service

is cancelled, terminated, or discontinued by you or by Bin Valet LLC. Your

Payment Method will automatically be charged at the rates in effect at the

time of renewal.

Notification of Payments.

With the exception of a confirmation email sent to you from Bin Valet LLC

confirming your selected Payment Plan, you may not receive any receipt of

payment emails to your Email Account notifying you that a Payment has been

made under the Payment Plan. Such confirmation email may be your only

notification from Bin Valet LLC regarding your Payments under the Payment

Plan. You understand and agree that Bin Valet LLC may not provide you with

advance notification before a Payment is charged to your Payment Method.

Current Information.

It is your responsibility to make sure that your Payment Method information

and Email Account information are current at all times during the term of the

Payment Plan.

Payment Method Declined.

If any Payment charged to your Payment Method is declined, you authorize

Bin Valet LLC to make additional attempts each day for up to twenty (20)

consecutive days thereafter to successfully charge your Payment Method, if

possible under such Payment Method. If Bin Valet LLC is unable to

successfully charge your Payment Method after such time and you have a

recurring Payment Plan, you authorize Bin Valet LLC to reattempt Payment

Method authorization as stated herein for two (2) additional consecutive

months.

Cancellation.

Cancellation of your Bin Valet LLC valet service shall be effective at the

time of cancellation. Cancellation of your Bin Valet LLC valet service must

be made on a Business Day and more than 1 month before the Billing

Date, except in the case of special volume pricing, or your Payment

Method will be charged for the then due Payment. Special volume pricing

requires a minimum of 3 months advance notice of cancellation. If you

cancel your enrollment for recurring Payments on a monthly Payment

Plan, and you wish to remain a part of the Bin Valet LLC service, you will

be responsible for taking the appropriate action to pay the appropriate

valet service fees for the next month on or before the end of each month.

Cancellation fees may apply if you cancel your Bin Valet LLC valet service

prior to the end of any minimum commitment period. Bin Valet LLC

reserves the right to waive any cancellation fee, in whole or in part, at its

discretion. Bin Valet LLC’s failure to enforce a cancellation fee or any other

provisions of these Terms and Conditions shall not be construed as a

waiver of the right to assert any such terms on any future occasion.

Messaging Terms & Conditions

General

When you opt-in to the service, we will send you a message to confirm

your signup. By opting into messages, you agree to receive recurring

automated marketing and informational text messages from Bin Valet LLC.

Automated messages may be sent using an automatic telephone dialing

system to the mobile telephone number you provided when signing up or

any other number that you designate.

Message frequency varies, and additional mobile messages may be sent

periodically based on your interaction with Bin Valet LLC. Bin Valet LLC

reserves the right to alter the frequency of messages sent at any time to

increase or decrease the total number of sent messages. Bin Valet LLC

also reserves the right to change the short code or phone number where

messages are sent.

Message and data rates may apply. If you have any questions about your

text plan or data plan, it is best to contact your wireless provider. Your

wireless provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of

purchase.

Carriers

Carriers are not liable for delayed or undelivered messages.

Cancellation

You can cancel any time by texting “STOP”. After you send the SMS

message “STOP”, we will send you a message to confirm that you have

been unsubscribed and no more messages will be sent. If you would like to

receive messages from Bin Valet LLC again, just sign up as you did the

first time and Bin Valet LLC will start sending messages to you again.

Info

Text “HELP” at any time and we will respond with instructions on how to

unsubscribe. For support regarding our services, email us at

info@BinValet.net.

Transfer of Number

You agree that before changing your mobile number or transferring your

mobile number to another individual, you will either reply “STOP” from the

original number or notify us of your old number at info@BinValet.net. The

duty to inform us based on the above events is a condition of using this

service to receive messages.

Privacy

If you have any questions about your data or our privacy practices, please see our

Terms and Conditions above.

Messaging Terms Changes

We reserve the right to change or terminate our messaging program at any time.

We also reserve the right to update these Messaging Terms at any time. Such

changes will be effective immediately upon posting. Your continued enrollment

following such changes shall constitute your acceptance of such changes.